Customer service mail: [email protected]
1. if you need to customize the dress color and size please note me your color and size as below:
*color _________(picture color or other colors, please contact us for more colors)
*Hollow to knee____________
*Your Height without shoes( From your head to your foot without shoes )__________(important)
this size must be right!
And if the dress has sleeves pls provide arm measurements as below:
Arm hole__________ (end of arm)
You could read "how to measure" to make sure these measurements are right.
Customers need to know :
All of the dresses don't come "on the shelf".We strongly recommend you select "Custom Made" to ensure the dress will fit you when it arrives
2. Payment: We accept payment via PayPal and Credit Cart
3. Delivery time:
Rush order: in 15 days, please choose expedited
Normal time: Within 28 days (From May to Dec); Around 25-35 days (From Jan to June),
For its busy season together with the spring festival holiday, so produce time will be long.
4. Shipping: by UPS or DHL or some special airline.
We realize that it is difficult to purchase a dress over the Internet, and we really want you to be happy with your purchase. So please read the return policy
1. Because each dress is hand-made, there will be at most a 5% difference between the product picture and the product you receive. , if you request 100% same as the picture, please don t make payment. I am sorry for it.
2, We will accept returns if dresses have quality problems, or the wrong delivery time, we also hold the right to refuse any unreasonable returns, such as the wrong size you gave us, or you do not love it after you received it, and some other reasons for it. We refuse to return the items without any quality problems
3. If you find the Dress is in the wrong color or measurements, please send us clear pictures within 3 working days since you receive the dress. You can return and refund after our confirmation;
4. If there is an obvious quality problem with the dress, such as large dirt, or broken or defective surface, please send us clear pictures within 2 working days since you receive the dress. We can solve this thing together.
5, Since computer screens have chromatic aberration, especially between CRT screens and LCD screens, we can not guarantee that the color of our products will be exactly the same as the photos you see. And the same color but different fabric must have chromatic aberration, so if you asked us to return the money back just because of chromatic aberration, we will not accept it.
6, if you return it .please see it
1). You must contact us within 2 days (48 hours) from the reception of your dress(es). Please state the problem of the received goods and the reason for the return.
2). Item(s) must be returned in its original condition with no signs of wear, tear, or odors.
3). Return shipping charges will be the buyer's responsibility. It is the buyer's responsibility to pay for the shipping fee of sending back and exchange.
4). Just quality problems or size mistakes, we accept returning.
*All sizes are measured by hand and may have an error of 2-3cm,which is within the normal
Perfect-fitting Dress shows your Charming Figure! Perfect-fitting dress starts with correct measurements. Before custom-made your own dress, we recommend you to find a professional local tailor who can help you measure accurately. And, we need the measurements below and how to take them correctly.
Please DO NOT measure yourself alone!
Standard receiving time (Time you pay successfully) = Tailoring time (around 12-15 Calendar days) + Shipping time (around 3-8 Calendar days).
To better communicate with you, please provide a valid email address and check emails after you have purchased for any updated information. Once you have placed your order you will be contacted by e-mail to confirm your order. If your billing address is a P.O. Box, then you must provide us with a physical address by email.
Our freight is based on the different destination and package weight. If you need an accurate amount, please visit shopping cart and then enter your destination to get a shipping estimate.
Tracking Your Order
You can check your order information at this link.
We have partnered with a number of reputable shipping companies for the destinations we service including DHL, TNT, UPS, FedEx, USPS and so on. Whenever the order dispatches, we will send you track number so you can follow the status.
Here are the links to all the delivery companies we use so you can track your order
International Delivery Policies (Ship Worldwide)
For the international order, you are assured to enjoy a fast and professional service due to our long-term partnerships with DHL, UPS, TNT, FedEx etc., therefore, even worldwide shipping and packaging to U.S, UK, Canada, Australia and so on, are safe without any damage because of those well-trained stuff.